FixIt experiences website delays after officials announce extended hours

Updated: Sept. 11, 2018 at 10:28 a.m.

Some students haven’t been able to submit FixIt requests over the past few days, according to an email sent to students Friday afternoon.

The University is aware that FixIt has been slow to load for some students or, in some cases, not been loading at all. Students can submit requests to workctrl@gwu.edu in the meantime, according to the email.

“We’re working hard to get FixIt back up to full speed,” the email states.

University spokeswoman Maralee Csellar said the start of the fall semester is always an “especially busy” time for the maintenance team.

Csellar said the University received reports of the FixIt system operating poorly and relayed that information to its vendor. She said the University then reached out to customers, letting them know they could use email to submit requests in a timely manner if they are experiencing problems with speed of the system.

The email came three hours after the University announced FixIt will be offering extended hours for FixIt services in residence halls through the end of September. FixIt will be operational from 9 a.m. to 9 p.m. daily to “better serve” students, according to an email sent to students from multiple property managers Friday morning.

Csellar said facilities staff has extended hours in the past at the start of the school year to process and service extra work requests that typically come in after students move into residence halls.

She said the work will be completed by regular maintenance and contracted staff.

“We are glad to see all our students back and hope that our extended service hours provide another opportunity to help them settle into their new home,” Csellar said.

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