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The GW Hatchet

AN INDEPENDENT STUDENT NEWSPAPER SERVING THE GW COMMUNITY SINCE 1904

The GW Hatchet

Serving the GW Community since 1904

The GW Hatchet

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FixIt revamps website to improve efficiency

Students, faculty and staff will now use an upgraded website to report on-campus facilities issues.

The Division of Operations launched a new FixIt website Wednesday including several new features, like a comment stream allowing users to directly chat with facilities and unlimited space to describe a problem. The updates will give users “a more intuitive experience,” officials said in an email to students Tuesday.

The website’s new homepage will feature icons of common facilities issues, like “Lighting and Power,” “Appliance” and “Pest.” The icons will then connect users to a series of questions about their problem to help employees decide how best to address the issue, the email states.

The new website will make it easier to attach photos to requests and will also feature an interface accessible on all screens, including phones, according to the email. Officials first introduced a mobile-friendly version of FixIt requests in fall 2013.

Officials said the upgrades will make requests more specific, allowing maintenance workers to address issues “more efficiently.”

FixIt launched a campaign in 2013 to improve response times after students complained that the service didn’t properly communicate request statuses. Four years into the effort, officials said maintenance workers have been responding to requests faster than in the past – but more than 40 students said in the fall that they’ve experienced extended delays and spotty updates about the status of their requests.

“Our goal is a more intuitive experience, and we’ll be watching for suggestions and anything that may need tweaking over the coming months,” the email states.

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