Webmail goes down for weekend

A “severe hardware failure” crippled the University’s Webmail system this weekend, preventing faculty, staff and students from accessing their University e-mail accounts.

Technicians had not rectified the problem as of press time Sunday. University officials expect Webmail to be up and running Monday morning.

The GW Virtual Helpdesk reported that a “catastrophic failure of the disk controller used on the student mail store” caused the problem. Although GW’s system protects Webmail against “normal failures … it cannot protect against a catastrophic failure of the entire disk array.”

“(Webmail failures) are why I use Hotmail now,” junior Jinaan Elias said. “I’m a junior and I haven’t used Webmail in two years. Hotmail doesn’t go down.”

Information Systems Services administrators were unavailable for comment over the weekend.

-Julie Gordon and Alex Kingsbury

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