After one week of slow-moving lines and long waits for popular food stations at J Street, students said they are becoming frustrated with food service delays.
People don’t realize just how little time students have in between classes to stick around waiting, junior Sarah Greiner said as she stood in line at Starbucks last week.
Greiner said she had to wait in line at the Starbucks counter for 20 minutes before she was served.
I’m annoyed (I have to) wait in line for an hour for a glass of tea, she said.
Many students complained about waiting times at Starbucks coffee in J Street and at Einstein Bagel Bros. on the ground floor of the Marvin Center.
Sometimes the littlest things get the students aggravated but it is clear to see that students are annoyed after they come from class in a hurry to get a quick bite to eat, said Josh Rothstein, a sophomore and SA senator (CSAS).
Students said in order to improve the waiting time, more employees need to be on staff during the peak breakfast and lunch hours.
Roped lines from Taco Bell, the deli and Starbucks run into each other, causing even more confusion at peak times, students said.
University officials say they haven’t heard of many complaints about slow service.
(We haven’t heard) specific complaints about dissatisfaction, said Nancy Haaga, head of GW’s auxiliary services. We are observing how lines are going and identifying the things which need to be worked on and improved. This is only the first week of school where students are trying everything before they develop a routine and the long lines and slowness will eventually shake out.
Haaga said she is interested in hearing about whether or not students like J Street’s new image.
Many students said Starbucks, which replaced last year’s self-service Viva Java station, appears to be creating the most problems.
The University did not take into consideration the mass amount of turnover that the self-service place brought in every day where students could get a bagel or a drink five minutes before class, sophomore Christie Marcella said.
Last year students were able to get their own coffee, donuts, bagels and fruit from a number of refrigerators in Viva Java. Now students must wait in line for food in Starbucks, or go downstairs to Provisions Market to serve themselves.
Now, we are waiting for an enormous amount of time for a bottled water that we could get through a machine, Marcella said.
The use of Aramark workers instead of Starbucks employees specifically trained in coffee-making also slows service at the station, students said.
J Street employees must look at a recipe each time an order is placed, definitely slowing down the forward movement of the line, students said.
Starbucks employees underwent a five-day instructional period where they were taught how to make each drink, Haaga said.
Like anything else, as the learning curves of the personnel improve, they will become more adept and the preparation will move more quickly because of the adjustments in the concepts to ensure efficiency. Haaga said. There is no quick fix. This is an ongoing process where adjustments will happen.
Some students said the problem is not the employees, but the stations that prohibit fast service.
Sophomore Sarahliza Harmung said she thinks the Starbucks workers are extremely proficient and do work fast.
(The real trouble is the) difference between making yourself a cup of coffee, which someone could do last year and ordering an iced, blended `something,’ which takes a sufficient time to make, Harmung said.