In Monday’s Hatchet (SA’s new mission: student advocacy), Caity Leu wrote about the new student advocacy line. I was cynical, but having had an interesting (and frustrating) problem the night before, I called. I found out all the info that the advocacy people needed and decided to wait until morning and e-mail them.
I e-mailed with my problem at about 9:45 a.m. and by 11 a.m., I had received a phone call asking for more information. Within moments of hanging up, I had an e-mail explaining what was being done to help me and the student organization for which I called.
The situation was resolved almost immediately, and, while Jeff Baxter, the advocacy person who was helping, says it wasn’t because of him, I am grateful for such a quick response and his helpfulness.
Having problems rectified and getting answers to questions can be very frustrating and time-consuming. Often students are bounced from one voice mailbox to the next and never receive a response. This line is something the students and their organizations really need. I applaud the idea and those that are working to make it run so well.
All the political problems of this University will be forgotten if initiatives like this continue, because helping students is really what the SA is meant to be about.
-Heather J. Saslovskypresident, Golden Key National Honor Society