The University’s top security official said Friday that city and campus police mishandled two reports of men with guns on campus this month.

The incidents reveal what multiple University Police Department officers described as flawed communication with D.C. police – sometimes slowing down responses to even the most serious campus crime reports.

Senior Associate Vice President for Safety and Security Darrell Darnell said there was a “breakdown in procedure” when city police took several hours to notify GW about an armed robbery on campus Nov. 12. [RLBox]
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[RLCustom articlelink=”http://blogs.gwhatchet.com/newsroom/2012/03/05/man-with-handgun-possibly-heading-toward-campus/” articletitle=”Gelman evacuated after possible suspect with gun reported on campus” articledate=”March 5, 2012″]
[RL articlelink=”https://www.gwhatchet.com/2011/09/22/university-waits-hours-to-notify-community-of-gun-threat”]

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About a week later, campus police waited 15 minutes to inform the Metropolitan Police Department about reports of a gunman in South Hall, though there turned out to be no danger. Darnell declined to say why GW hesitated to report the incident or if the officers would face disciplinary action, but said “we’re going to take the appropriate action to make sure it doesn’t happen again.”

“Anytime we get a call and a gun is involved, MPD should be immediately notified and that didn’t happen,” Darnell said. “The officers have been identified who didn’t do what they’re supposed to do.”

But an officer who was on the scene Tuesday said his supervisors actually took three times as long to contact MPD. He said UPD received a call reporting a gunman at 5:55 p.m., but his supervisors did not contact city police until 6:42 p.m.

“There’s no reason it should take that long. We have policies in place that [say] we have to notify them in these situations,” said the officer, who is not permitted to speak to the media. “We were pretty much standing around South Hall hoping nothing bad would happen for about an hour.”

Before MPD arrived, the officer said UPD checked out the 10th floor for signs of trouble, even though campus police do not carry firearms.

MPD was notified about the potential threat at 6:40 p.m., MPD public information officer Hugh Carew said, and more than a dozen officers arrived at South Hall in about four minutes. Carew said city police did not file a report of the incident and deferred to another agency, likely UPD. GW keeps its police records closed.

Officers ultimately found Naval Reserve Officer Training Corps students practicing drills with non-functioning rifles. GW issued a University-wide Safety and Security alert at about 8 p.m., which stated “there was no threat to campus.”

One officer said his colleagues grew frustrated when they asked whether they should stop people from entering or leaving the building and their supervisors remained silent. He added that officers were still “highly upset” with the way their superiors handled the situation.

“It was a huge mistake on our part,” the officer said. “It could have been a lot worse.”

Kevin Hay, who has served UPD chief for the last three years, declined to comment about his office’s response to the South Hall incident. He said in an email statement, “We share information at many different levels and we could not be more pleased with the level of support GWPD gets from MPD.”

GW learns of on-campus armed robbery through tweet
A 20-year-old man, who was unaffiliated with GW, called police Nov. 12 to report that he was robbed at gunpoint at about 11:50 p.m. A Safety and Security alert, which Darnell said takes University officials a few minutes to write, hit inboxes about 4:30 a.m.

He said the notification was delayed because new officers had transferred into the MPD unit that covers campus, and they “weren’t quite aware of the process that we had in place because they typically hadn’t worked with officers on a college campus.”

“They made a mistake. It’s just as simple as that,” Darnell said about the MPD officers who responded to the call.

One officer said UPD supervisors were not aware of the robbery until an officer happened to see a post about the incident on MPD’s Twitter account.

MPD Capt. Melvin Gresham said officers are supposed to inform GW’s police whenever they respond to a “major incident” on campus, including a report of an armed robbery.

“I don’t have all of the particulars, but something of that magnitude, which would be a major event, there should have been more of a protocol enforced. So the MPD officers should have made sure that the senior GW staff were aware,” Gresham said about the Nov. 12 incident.

Dolores Stafford, who served as UPD’s chief for nearly two decades before Hay came to GW, said campus police at times “simply have to deal with the information they receive when they receive it.”

“[Campus police agencies] can build relationships and make requests for information from their local law enforcement partners, but they can’t force them to communicate in a timely manner. Sometimes they get busy or forget to communicate in a timely manner,” said Stafford, who now works as a consultant for universities in their efforts to comply with federal campus safety guidelines.

An uneven history
UPD’s failed communication at South Hall was not the first time the department slipped up when it received a report of a gunman on campus.

In September 2011, administrators learned that a man had threatened to shoot doctors and patients with an AK-47 at the Medical Faculty Associates building. UPD did not alert city police for two hours, according to police documents and statements from an MPD officer, though Darnell said then that the University called MPD immediately.

Months later, UPD sent its officers to search for a possible gunman in Gelman Library instead of notifying the Secret Service or MPD, which were both already on campus, said a UPD officer who spoke on the condition of anonymity. The Secret Service had earlier reported that a man with a handgun had run away from the White House and potentially toward campus.

Darnell said GW has “a process in place where [MPD is] supposed to notify us” – either by flagging down a campus police officer on the street or making a call straight to the chief. But city officers are not required to contact UPD when they respond to a crime on campus, leaving no way to fully gauge the scope of GW’s campus crime.

He added that his office tries to “make sure that we’re on top of all cases that involve students,” but some crimes might slip through the cracks.

“No system is perfect so I can’t sit here and say that that’s never happened. I’m sure it’s happened,” Darnell said.

Darnell said the University does allow some leeway for MPD, which deals with security operations for demonstrations and visits from high-ranking government officials every day, in addition to crime.

One UPD officer said patrols have frequently stumbled upon MPD responding to crimes on campus. He said there have been instances when city police did not tell the University that they were on GW property, until UPD officers ran into them.

“They definitely did not let us know until we basically asked them,” the officer said.

He said part of the reason could be that UPD dispatchers are stretched too thin. Dispatchers must listen to a police scanner, answer calls and watch feeds of cameras across campus all at the same time.

“It’s way too much for one person,” the officer said, adding that the police scanner is low on a dispatcher’s list of priorities because “there’s too much going on.”

Another officer agreed, saying a shift in the dispatch booth “can be a little overwhelming” and “kind of hectic.” He said the department is looking to hire a second full-time employee to help take calls around the clock.